How Franklin Hospital reduced admin processing time by 25% with Amalga
Franklin Hospital, a private healthcare provider in Pukekohe, New Zealand, relied heavily on paper-based records and disconnected systems. Franklin implemented Amalga to connect data, reduce administrative work and improve access to information across patient care and hospital operations.
Paper records and disconnected systems were
creating work across the hospital
Before Amalga, Franklin Hospital relied heavily on paper-based records and disconnected systems. This affected how staff accessed patient information, completed administrative work, managed billing and reported on hospital performance.
Disconnected systems made collaboration harder
Siloed systems resulted in fragmented data, making it difficult for teams to share information and collaborate efficiently across departments.
Patient information wasn’t always easy to access
Paper records can only be in one place at a time, making it difficult for multiple clinicians to access patient information simultaneously. Searching for paper records is time-consuming and frustrating, and can introduce risk to patient safety.
Paper-based processes increased the risk of error
Paper-based processes also made it harder to maintain audit trails, meet regulatory requirements and protect sensitive patient information.
Missed charges meant missed revenue
Inefficient billing processes and missed charge capture resulted in revenue leakage that was difficult to quantify or address.
Limited reporting made performance harder to see
Without comprehensive data, Franklin Hospital had limited visibility of performance and trends, making it more difficult to make informed decisions about resource allocation and strategy.
Workflow gaps affected productivity and patient flow
Manual and disjointed processes created inefficiencies that affected staff productivity and patient flow throughout the hospital.
Why Franklin Hospital chose Amalga?
Franklin Hospital chose Amalga based on four criteria.
Data integration: Bringing information from disparate sources into a unified view.
Operational efficiency: Reducing manual administrative tasks and connecting workflows.
Local support: Access to a New Zealand-based team with healthcare sector knowledge and hands-on support.
Scalability: A flexible platform that could evolve as the hospital's requirements changed.
Franklin Hospital implemented Amalga in phases.
Franklin started with PAS and billing, then added Clinical Workspace
How does Amalga support the patient journey?
Amalga supports key workflows from pre-admission through treatment, discharge and billing, allowing information to move with the patient rather than remaining isolated in individual records or departmental systems.
Stage
What Amalga enables
Workflow-driven processes that reduce administrative burden and improve the collaboration between admin and clinical teams.
Pre-admission & scheduling
Integrated patient registration, real-time access to clinical history, and comprehensive digital documentation. Information is entered once and used in many places, reducing duplication, saving time, and lowering the risk of error.
Admission & clinical documentation
Centralised care plans, a view of community-dispensed medicines, and interdisciplinary communication to support coordinated care.
Treatment & care coordination
Discharge summaries, accurate charge capture, and streamlined claims processing to protect revenue integrity.
Discharge & billing
“Amalga has changed how we manage patient care, creating efficiencies at every step of the journey. The impact on our staff’s daily work and our patients’ experience has been significant.”
What changed after Franklin Hospital
introduced Amalga?
Franklin Hospital reports a 25% reduction in administrative processing time and a 15% increase in charge capture accuracy since implementing Amalga.
Operational improvement
Reduction in administrative processing time, contributing to faster patient throughput and better resource allocation.
“The ability to access real-time data and streamline our processes has directly supported better patient care and a more engaged team.”
Revenue integrity
Increase in charge capture accuracy and a notable reduction in billing errors.
Staff experience
Improved access to patient data and more intuitive workflows have helped release time to care, allowing staff to spend more time on direct patient care. Staff have reported higher satisfaction as a result.
Clinical usability
Clinicians report that the Clinical Workspace and PAS together provide faster access to the information they need, supporting more informed and timely decision-making.
What’s next?
Franklin Hospital has identified several areas of focus for 2026.
Telehealth integration: Expanding telehealth integration to support remote consultations and monitoring for the Franklin community.
Patient risk and treatment planning: Exploring analytical tools to support patient risk assessment and inform treatment planning.
Patient-facing features: Developing patient-facing features such as self-scheduling, health resources, and secure communication channels.
Digital patient experience for pre-admission: Roll-out of MyAmalga, with digital forms as part of the pre-admission workflow.
AI efficiencies: Exploring efficiencies in documentation and revenue cycle management.
Where is disconnected information creating work
in your hospital?
See how Amalga connects patient administration, clinical and operational workflows.