Franklin Hospital: Private Healthcare with Amalga
Franklin Hospital is a leading private healthcare provider in Pukekohe, New Zealand. Facing the operational challenges common to modern private hospitals, they sought a platform that could connect their data, reduce administrative burden, and support better decision-making. Read about their journey to improve healthcare delivery with Amalga.
Connected data. Less admin. More impact. Built for frontline.
Franklin Hospital's Challenges
Before adopting Amalga, Franklin Hospital relied heavily on paper-based records and disconnected systems. This created a number of day-to-day problems for staff and management alike.
Disconnected workflows
Siloed systems led to data fragmentation, making it difficult for teams to share information or collaborate efficiently across departments.
Limited access to patient information
Paper records can only be in one place at a time, making it difficult for multiple clinicians to access patient information simultaneously. Searching for paper records is time-consuming and frustrating, and can introduce risk to patient safety.
Increased risk of errors and compliance issues
Handwritten notes, misplaced files, and incomplete documentation increase the likelihood of clinical errors. Paper systems also make it harder to maintain audit trails, meet regulatory requirements, and protect sensitive patient information.
Revenue leakage
Inefficient billing processes and missed charge captures resulted in financial losses that were difficult to quantify or address.
Limited reporting
Without comprehensive data, it was difficult to assess performance, identify trends, or make informed decisions about resource allocation and strategy.
Workflow gaps
Manual and disjointed processes created inefficiencies that affected staff productivity and patient flow throughout the hospital.
The solution: Amalga.
Franklin Hospital chose Amalga as their integrated healthcare platform. The key factors in their decision:
Data integration: Consolidating information from disparate sources into a unified view.
Operational efficiency: Streamlining administrative tasks and workflows.
Local support: A New Zealand company with hands-on service, deep sector knowledge, and a responsive team.
Scalability: A flexible platform that could grow with the hospital’s evolving needs.
Amalga delivered.
Connected data
A single source of truth for patient and operational data, accessible to those who need it, when they need it.
Reduced admin
Automated processes free up staff time, allowing more focus on direct patient care.
Better insights
Real-time workbenches and custom reports support operational and strategic planning.
Improved patient workflow
Better data access supports faster, more informed decision-making across the patient journey.
Results
A connected patient journey
Amalga has streamlined the key steps of the patient pathway, creating a more efficient experience from pre-admission through to discharge and post-discharge.
Stage
What Amalga enables
Workflow-driven processes that reduce administrative burden and improve the collaboration between admin and clinical teams.
Pre-admission & scheduling
Integrated patient registration, real-time access to clinical history, and comprehensive digital documentation. Information is entered once and used in many places, reducing duplication, saving time, and lowering the risk of error.
Admission & clinical documentation
Centralised care plans, a view of community-dispensed medicines, and interdisciplinary communication to support coordinated care.
Treatment & care coordination
Discharge summaries, accurate charge capture, and streamlined claims processing to protect revenue integrity.
Discharge & billing
“Amalga has changed how we manage patient care, creating efficiencies at every step of the journey. The impact on our staff’s daily work and our patients’ experience has been significant.”
Measurable impact
Across the hospital, Amalga has contributed to measurable improvements in operations, revenue, and staff experience.
Operational improvement
Reduction in administrative processing time, contributing to faster patient throughput and better resource allocation.
Revenue integrity
Increase in charge capture accuracy and a notable reduction in billing errors.
Staff experience
Improved access to patient data and more intuitive workflows have helped release time to care, allowing staff to spend more time on direct patient care. Staff have reported higher satisfaction as a result.
Clinical usability
Clinicians report that the Clinical Workspace and PAS together provide faster access to the information they need, supporting more informed and timely decision-making.
“The ability to access real-time data and streamline our processes has directly supported better patient care and a more engaged team.”
Looking ahead: 2026 goals
Franklin Hospital continues to work with Amalga to build on what has been achieved. Areas of focus for the year ahead include:
Expanding telehealth integration to support remote consultations and monitoring for the Franklin community.
Exploring analytical tools to support patient risk assessment and inform treatment planning.
Developing patient-facing features such as self-scheduling, health resources, and secure communication channels.
Roll-out of MyAmalga, with digital forms as part of the pre-admission workflow.
AI efficiencies in documentation and revenue cycle management.